I ship orders via InPost parcel lockers or UPS courier (Polish Post is also available in some locations).

Delivery within Poland takes 1 business day. European delivery takes 3–5 business days (if you choose Polish Post, delivery times may vary depending on your location).

I work Monday to Friday, and for ready-made products (available off the shelf), processing, packing and shipping usually takes one day – meaning your parcel sets off on its journey to you the day after your purchase.

HEADS UP! If you’d like to order with delivery outside the Schengen Area, please check whether your country applies any additional import charges.

All products I make come with a three-year warranty, covering the craftsmanship and quality of construction. I only use the highest quality fabrics, hardware and zippers in my work. These materials are built to last well beyond the three years I guarantee, though in extreme cases, with very intensive everyday use, components like velcro or zippers may wear out before that time. Honestly, you’d have to put in quite an effort to use one of my products hard enough for it to give out before the three-year mark.

Thanks to the quality and durability of my materials and the care I put into every piece, my products have found their way to customers all around the world. Enthusiasts and professionals alike use my bags not only in Poland, but across Europe, in the United States, Brazil and even Japan.

§1 Preliminary Provisions

1. The BLAHOL messenger bags online store, available at www.blahol.com, is run by Marcin Blahol, conducting business under the name BLAHOL messenger bags, registered in the Central Register and Information on Economic Activity (CEIDG) maintained by the minister responsible for economic affairs, VAT number (NIP): 525 236 71 16, REGON: 142853385.
2. These Terms & Conditions apply to both Consumers and Business Customers using the Store and set out the rules for using the online Store, as well as the terms and procedures for concluding remote Sales Agreements with Customers through the Store.

§2 Definitions

1. Consumer – an individual entering into an agreement with the Seller through the Store, where the subject of the agreement is not directly related to their business or professional activity.
2. Seller – an individual conducting business under the name BLAHOL messenger bags, registered in the Central Register and Information on Economic Activity (CEIDG) maintained by the minister responsible for economic affairs, VAT number (NIP): 525 236 71 16, REGON: 142853385.
3. Customer – any entity making purchases through the Store.
4. Business Customer – an individual, legal entity or organisational unit without legal personality, granted legal capacity by a separate act, conducting business activity in their own name, who uses the Store.
5. Store – the online store operated by the Seller at www.blahol.com.
6. Distance Contract – a contract concluded with a Customer within an organised distance contracting system (through the Store), without the simultaneous physical presence of the parties, using exclusively one or more means of distance communication up to and including the moment of conclusion of the contract.
7. Terms & Conditions – these Store terms and conditions.
8. Order – a declaration of intent by the Customer, submitted via the Order Form, aimed directly at concluding a Sales Agreement for one or more Products with the Seller.
9. Account – the Customer’s account in the Store, which stores the data provided by the Customer and information about their Orders placed in the Store.
10. Registration Form – a form available in the Store that allows the creation of an Account.
11. Order Form – an interactive form available in the Store that allows an Order to be placed, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
12. Cart – a feature of the Store’s software that displays the Products selected by the Customer for purchase, and allows the Order details to be set and modified, in particular the quantity of products.
13. Product – a movable item or service available in the Store that is the subject of a Sales Agreement between the Customer and the Seller.
14. Sales Agreement – a product sales agreement concluded or being concluded between the Customer and the Seller through the online Store. The Sales Agreement also refers to, depending on the characteristics of the Product, a service agreement and a contract for work.

§3 Contact

• Business address: ul. Smulikowskiego 1/3 (lok. 102), 00-389 Warszawa
• Email: [email protected]
• Phone: (+48) 698 996 513
• Bank account numbers: PLN: 04 1140 2004 0000 3702 7277 0544 / EUR IBAN: PL15 1140 2004 0000 3912 0365 1700

Customers may contact the Seller using the addresses and phone numbers provided in this section. Phone contact is available Monday to Friday, 10:00–18:00.

§4 Technical Requirements

To use the Store, including browsing the product range and placing orders, the following are required:

• A device with internet access and a web browser such as Safari or Chrome.
• An active email account.
• Cookies enabled.

§5 General Information

1. To the fullest extent permitted by law, the Seller is not liable for any disruptions or interruptions in the functioning of the Store caused by force majeure, unlawful actions of third parties, or incompatibility of the Store with the Customer’s technical infrastructure.
2. Browsing the Store’s product range does not require creating an Account. Orders can be placed either by creating an Account in accordance with these Terms & Conditions, or by providing the necessary personal and address details to fulfil the Order without creating an Account.
3. Prices in the Store are listed in PLN or EUR and are gross prices (inclusive of VAT).
4. The total amount payable by the Customer consists of the price of the Product and the cost of delivery (including transport, shipping and postal service fees), which is communicated to the Customer on the Store’s pages during the ordering process, including at the moment the Customer expresses their intention to be bound by the Sales Agreement.
5. In the case of an Agreement covering a subscription or the provision of services for an indefinite period, the final price is the total price covering all payments for the billing period.
6. Where the nature of the subject of the Agreement does not reasonably allow the final price to be calculated in advance, information about the method of price calculation, as well as transport, delivery, postal and other costs, will be provided in the Product description in the Store.

§6 Creating an Account

1. To create an Account in the Store, the Registration Form must be completed, including personal details, email address and delivery information.
2. Creating an Account is free of charge.
3. Logging into the Account is done by entering the login and password set during registration.
4. The Customer may delete their Account at any time, without giving a reason and without incurring any charges, by sending a request to the Seller by email or in writing to the addresses provided in §3.

§7 Placing an Order

To place an Order:

1. Log in to the Store (optional).
2. Select the Product and click “Add to Cart” (or equivalent).
3. Log in or choose to place the Order without registration.
4. If placing an Order without registration, complete the Order Form by entering the recipient’s details and delivery address, selecting the shipping method, and entering invoice details if different from the recipient’s details.
5. Click “Order and pay” and confirm the order by clicking the link sent by email.
6. Select a payment method and complete the payment within the required timeframe, subject to §8 point 3.

§8 Delivery and Payment Methods

1. The Customer may choose from the following delivery or collection options:
   • Postal shipment
   • Courier shipment
   • Personal collection at: BLAHOL messenger bags, ul. Smulikowskiego 1/3 (lok. 102), 00-389 Warszawa
2. The following payment methods are available:
   • Bank transfer to the Seller’s account
   • Electronic payments
   • Credit/debit card payment
3. Detailed information about delivery and payment methods is available on the Store’s pages.

§9 Execution of the Sales Agreement

1. The Sales Agreement between the Customer and the Seller is concluded after the Customer submits an Order via the Order Form in accordance with §7.
2. After the Order is placed, the Seller promptly confirms receipt and accepts the Order for processing by sending a confirmation email to the address provided during the ordering process. The Sales Agreement is concluded at the moment the Customer receives this email.
3. If the Customer chooses bank transfer, electronic payment or card payment, they are required to complete the payment within 5 calendar days of concluding the Sales Agreement, otherwise the order will be cancelled.
4. If the Customer chose a delivery method other than personal collection, the Product will be shipped within the timeframe stated in its description, using the method selected during the ordering process. A. If an Order contains Products with different delivery timeframes, the longest stated timeframe applies. B. The Customer may request partial delivery or delivery of all Products once the full order is ready.
5. The delivery timeframe begins on the date the Seller’s bank account is credited (for bank transfer, electronic payment or card payment).
6. For personal collection, the Product will be ready within the timeframe stated in its description. The Customer will be notified by email or SMS when the Product is ready for collection.
7. If an Order contains Products with different readiness timeframes, the longest stated timeframe applies.
8. Delivery of the Product is chargeable unless the Sales Agreement states otherwise. Delivery costs are shown on the Store’s “Delivery Costs” page and during the ordering process.
9. Personal collection is free of charge.

§10 Right of Withdrawal

1. The Consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
2. The 14-day period begins from the date the Product is delivered to the Consumer or to a third party (other than the carrier) designated by the Consumer.
3. To withdraw, the Consumer must submit a written declaration to the Seller. The deadline is met if the declaration is sent before it expires.
4. The declaration may be sent by post or email to the contact details provided in §3, or submitted using the withdrawal form available for download on the Store’s website.
5. If the declaration is sent electronically, the Seller will promptly confirm receipt by email.
6. Effects of withdrawal:
   • The Agreement is considered not concluded.
   • The Seller will refund all payments made by the Consumer, including standard delivery costs, within 14 days of receiving the withdrawal declaration. Additional costs resulting from the Consumer’s choice of a non-standard delivery method will not be refunded.
   • Refunds will be made using the same payment method as the original transaction, unless the Consumer has explicitly agreed otherwise at no additional cost.
   • The Seller may withhold the refund until the Product is received back or proof of return is provided, whichever comes first.
7. The Consumer should return the Product to the Seller’s address promptly and no later than 14 days from notifying the Seller of withdrawal. The deadline is met if the Product is sent before it expires.
8. The Consumer bears the direct costs of returning the Product, including where the Product cannot be returned by standard post due to its nature.
9. The Consumer is liable only for any reduction in the value of the Product resulting from use beyond what is necessary to determine its nature, characteristics and functioning.
10. Where a Product cannot be returned by standard post due to its nature, information about this and the associated return costs will be included in the Product description in the Store.
11. The right of withdrawal does not apply to Agreements where:
    • The subject of the agreement is a non-prefabricated item produced to the Consumer’s specifications or serving their individual needs.
    • The Seller has fully performed a service with the Consumer’s explicit consent, and the Consumer was informed before the service began that they would lose the right of withdrawal upon completion.

§11 Complaints and Warranty

1. Sales Agreements cover new Products.
2. A complaint should include a brief description of the defect, the circumstances and date of its occurrence, the Customer’s details, and the Customer’s request in connection with the defect.
3. The Seller will respond to a complaint promptly and no later than 14 days. If no response is given within this period, the Customer’s claim is considered accepted.
4. Where a warranty has been provided for a Product, information about the warranty and its terms will be included in the Product description in the Store.

§12 Out-of-Court Dispute Resolution

1. Detailed information about out-of-court complaint and dispute resolution procedures is available at the offices and websites of district consumer ombudsmen, consumer protection organisations, Regional Trade Inspection Authorities, and at the following websites of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php; http://www.uokik.gov.pl/wazne_adresy.php.
2. The Consumer may use the following out-of-court dispute resolution options:
   • Submit a request to a permanent consumer arbitration court referred to in Article 37 of the Trade Inspection Act of 15 December 2000, for resolution of a dispute arising from the Agreement.
   • Submit a request to the regional Trade Inspection authority under Article 36 of the same Act, to initiate mediation proceedings for an amicable resolution of the dispute.
   • Obtain free assistance from a district consumer ombudsman or a consumer protection organisation such as the Consumer Federation or the Polish Consumers Association.

§13 Personal Data

1. The administrator of Customers’ personal data collected through the online Store is the Seller.
2. Personal data is collected for the purpose of fulfilling the Sales Agreement and, if the Customer gives consent, for marketing purposes.
3. Personal data may be shared with:
   • Carriers or intermediaries handling shipments, where the Customer has chosen postal or courier delivery.
   • Payment service providers, where the Customer has chosen electronic or card payment.
4. Customers have the right to access and correct their personal data.
5. Providing personal data is voluntary, however failure to provide the data required to conclude a Sales Agreement will make it impossible to do so.

§14 Final Provisions

1. Agreements concluded through the online Store are made in Polish.
2. The Seller reserves the right to amend these Terms & Conditions for valid reasons, including changes in law or changes to payment and delivery methods, to the extent that these changes affect the implementation of these Terms & Conditions. Customers will be notified of any changes at least 7 days in advance.
3. Matters not covered by these Terms & Conditions are governed by applicable Polish law, in particular the Civil Code, the Act on the Provision of Electronic Services, the Consumer Rights Act, and the Personal Data Protection Act.
4. The Customer may use out-of-court dispute resolution methods by submitting a complaint via the EU online ODR platform at: http://ec.europa.eu/consumers/odr/.